Life khela Privacy Policy –
Your data is our responsibility

Life Khela (lifekhela.net) takes your privacy seriously. When you register or use our platform, certain personal information is shared with us. This Privacy Policy explains clearly and transparently how we collect and use that information.

We have one promise — your information will never be misused. At life khela, every user's personal data is a sacred trust. This Privacy Policy has been prepared in accordance with international data protection standards.

Life khela collects only the information that is necessary. The following section explains data collection under two categories:

Information you provide directly:

• At registration: name, mobile number, date of birth, and password.
• During KYC verification: National ID number or passport details.
• At the time of payment: mobile banking number (bKash/Nagad/Rocket).
• When contacting support: details of your messages and complaints.

Automatically collected information:

Life khela uses your information only for the purposes listed below — never for anything else:

• To create and manage your account.
• To process deposits and withdrawals.
• To verify age and identity (KYC).
• To prevent fraud and unauthorized access.
• To handle customer support and resolve complaints.
• To send you relevant offers and bonus notifications (with your consent).
• To improve the platform and resolve technical issues.
• To comply with legal obligations.

Life khela never sells your personal information. However, there are limited circumstances where sharing may be necessary:

• Payment Gateway: Limited information is shared with payment providers such as bKash, Nagad, and Rocket solely to process transactions.
• KYC Partner: With trusted verification services for identity checks.
• Legal authorities: When required by court order or government directive.
• Fraud prevention: With investigative authorities to protect platform security.

Third-party service providers are also bound by our privacy agreement and may only use the information they receive for its specified purpose.

Life khela uses industry-standard security technology to protect your data. The key pillars of our security framework are:

• 256-bit SSL Encryption: Every data transfer takes place over encrypted channels.
• Firewall Protection: Multiple layers of firewall protection are active at the server level.
• Two-Factor Authentication (2FA): OTP verification is required for login and withdrawals.
• Regular Security Audits: An external team of security experts conducts regular assessments.
• Password hashing: Passwords are never stored in plain text.
• Data Backup: Regular backups are maintained on secure servers.

How long we retain your data depends on its type. Some information may be kept for a defined period after account closure to meet legal requirements, after which it is securely deleted.

Life khela uses cookies on its website. Cookies are small data files stored in your browser. Learn about the different types of cookies below:

You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.

As a life khela user, you have full control over your own data:

Life khela strictly does not serve anyone under 18. Our platform is for adults only.

Life khela may update this Privacy Policy when needed. For any significant changes, we will:

• We will post a notice on the website.
• We will send an SMS to your registered mobile number.
• We will send a push notification through the app.

Continued use of the platform after any changes will be considered acceptance of the updated policy. You can always find the "Last updated" date at the top of this page.

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@lifekhela.net
• Live chat: available 24/7 from the Help Center
• Response time: initial reply within 24 hours

For serious privacy breach complaints, we will begin an investigation within 72 hours and keep you updated.